Community, Volunteering & Participation

Organisation NameBrief DescriptionWho is the Service For?TelephoneEmailWebsiteGeographic Area
AlternativesAccredited community restorative justice organisation working to resolve harm and conflict.Young people, victims, families and communities affected by conflict or harm028 9031 1420debbie@alternativesrj.co.ukhttps://alternativesrj.co.uk/Belfast, Bangor/North Down, Mid Ulster and Portadown
Community Sports NetworkUses inclusive sport and mentoring to support health, confidence, participation and community connection.Children, young people, adults and communities; programme-specific cohortsinfo@communitysportsnetwork.orghttps://www.communitysportsnetwork.org/Northern Ireland
DAERANorthern Ireland department responsible for agriculture, environment and rural affairs.Residents, rural communities, farmers, organisations and businesses0300 200 7848daera.helpline@daera-ni.gov.ukhttps://www.daera-ni.gov.uk/contacts/contacting-daeraNorthern Ireland
John & Pat Hume FoundationPromotes peaceful change through leadership, dialogue and the legacy of John and Pat Hume.Young people, emerging leaders, educators and communities+44 7802 279939info@humefoundation.orghttps://humefoundation.org/Northern Ireland, Ireland and international
Leaders UnlockedEnables young people to influence decisions through youth boards, research and leadership programmes.Young people and organisations seeking meaningful youth participationinfo@leaders-unlocked.orghttps://www.leaders-unlocked.org/United Kingdom; project-specific
The JunctionDungannon community relations and resource centre providing space, programmes and support.Community groups, organisations and local residents028 8744 8448info@thejunctionni.orghttps://www.thejunctionni.org/Dungannon and Mid Ulster
TranslinkPublic transport operator for bus and rail services across Northern Ireland.Passengers and people planning travel028 9066 6630https://www.translink.co.uk/help-and-support/feedbackNorthern Ireland and cross-border routes
Volunteer NowPromotes volunteering and supports volunteers and volunteer-involving organisations.People seeking volunteer roles and organisations involving volunteers028 9023 2020info@volunteernow.co.ukhttps://www.volunteernow.co.uk/Northern Ireland

Crisis & Emergency Support

Organisation NameBrief DescriptionWho is the Service For?TelephoneEmailWebsiteGeographic Area
CEOPNational Crime Agency service for reporting online sexual abuse or exploitation of children.Children and young people, parents/carers and professionalsOnline reporthttps://www.ceop.police.uk/Safety-Centre/United Kingdom
ChildlineFree, confidential support by phone and online for children and young people.Children and young people in the UK0800 1111https://www.childline.org.uk/United Kingdom
Domestic & Sexual Abuse HelplineFree, confidential 24/7 support, information and signposting for domestic and sexual abuse.Adults affected by abuse, including concerned friends, family and professionals0808 802 1414help@dsahelpline.orghttps://dsahelpline.org/Northern Ireland
Extern Crisis HelplineExtern's crisis support for people experiencing suicidal thoughts or serious emotional crisis.People in crisis; face-to-face intervention is for moderate-to-high suicide risk0800 085 4808https://www.extern.org/i-need-helpGreater Belfast; hours vary
FloodlineSingle reporting line for flooding involving roads, drains, rivers or water infrastructure.Anyone reporting flooding in Northern Ireland0300 2000 100https://www.nidirect.gov.uk/articles/reporting-floodingNorthern Ireland
Gateway Teams (HSC)HSC entry point for concerns that a child or young person may need protection or family support.Children, young people, families and anyone raising a safeguarding concernVaries by HSC Trusthttps://belfasttrust.hscni.net/service/gateway-services-child-protection/Northern Ireland; team varies by HSC Trust
LifelineNorthern Ireland's free 24/7 crisis response helpline for distress, despair or suicidal thoughts.Anyone in Northern Ireland experiencing crisis, and concerned relatives or carers0808 808 8000https://www.lifelinehelpline.info/Northern Ireland
NI WaterProvides water and wastewater services and handles supply or sewerage incidents.Households, residents, landlords and businesses0345 744 0088waterline@niwater.comhttps://www.niwater.com/contact-us/Northern Ireland
Northern Ireland Fire & Rescue ServiceEmergency fire and rescue service that also provides prevention and safety information.Residents, schools, community groups and organisations999 / 112 (emergency)https://www.nifrs.org/Northern Ireland
NSPCCProvides child-protection advice, support and services; adults can report concerns about a child.Children, families, professionals and anyone worried about a child0808 800 5000help@nspcc.org.ukhttps://www.nspcc.org.uk/United Kingdom
PIPS Suicide Prevention IrelandOffers crisis support, counselling and bereavement support relating to suicide and self-harm.People experiencing suicidal thoughts, self-harm or suicide bereavement028 9080 5850info@pipscharity.comhttps://pipscharity.com/Primarily Belfast and surrounding areas
SamaritansConfidential emotional support by phone and email for anyone who needs to talk.Anyone experiencing distress, loneliness or suicidal thoughts116 123jo@samaritans.orghttps://www.samaritans.org/United Kingdom and Ireland

Education, Employment & opportunities

Organisation NameBrief DescriptionWho is the Service For?TelephoneEmailWebsiteGeographic Area
BYTESUses technology and youth work to build digital skills, confidence and employability.Young people, particularly those facing disadvantage or digital exclusionhttps://www.bytes.org/Northern Ireland; project locations vary
Education AuthorityRegional body responsible for education support and statutory youth services in Northern Ireland.Children, young people, parents, schools and youth organisations028 9056 4000info@eani.org.ukhttps://www.eani.org.uk/Northern Ireland
ForóigeNational youth development organisation delivering clubs, mentoring and education programmes.Young people, volunteers, families and communities+353 1 630 1560info@foroige.iehttps://www.foroige.ie/Republic of Ireland; local programmes vary
Include YouthSupports care-experienced and disadvantaged young people into education, training and employment.Young people facing disadvantage, including care-experienced and justice-involved young people028 9031 1007info@includeyouth.orghttps://includeyouth.org/Northern Ireland
Patrician Youth ClubLocal youth club offering activities and development opportunities for young people.Young people in the local communityhttps://www.facebook.com/PatricianYouthClub/Newry area
Springboard OpportunitiesProvides personal development, employability and good-relations programmes for young people.Young people who are unemployed, under-employed or seeking skills and confidence028 9031 5111info@springboard-opps.orghttps://springboard-opps.org/Northern Ireland and cross-border programmes
Start360Delivers support relating to health, substance use, justice, employability and family wellbeing.Young people, adults, families and communities028 9043 5810info@start360.orghttps://www.start360.org/Northern Ireland
The King’s Trust NISupports young people to build confidence, enter work, start a business or access training.Young people who are unemployed, under-employed or need support into work or enterprise0800 842 842https://www.kingstrust.org.uk/how-we-can-help/northern-irelandNorthern Ireland
The Politics Project / Democracy ClassroomProvides political education and supports schools and youth settings to engage young people in democracy.Schools, colleges, youth organisations, educators and young peopleinfo@thepoliticsproject.org.ukhttps://thepoliticsproject.org.uk/democracy-classroom/United Kingdom
Youth Work Ireland LouthProvides community-based youth work, clubs, targeted supports and participation opportunities.Young people and families in County Louth+353 42 933 8323info@ywilouth.iehttps://ywilouth.ie/County Louth, Ireland
Youth Work Ireland MonaghanProvides community-based youth work, targeted programmes and youth participation opportunities.Young people and families in County Monaghan+353 47 72757info@youthworkirelandmonaghan.iehttps://youthworkirelandmonaghan.ie/County Monaghan, Ireland
YouthAction NIYouth work organisation supporting young people, youth workers and communities through programmes and training.Young people, youth workers and community organisations028 9024 0551admin@youthaction.orghttps://www.youthaction.org/Northern Ireland

Housing & Homelessness

Organisation NameBrief DescriptionWho is the Service For?TelephoneEmailWebsiteGeographic Area
Depaul NIProvides supported accommodation and homelessness services for individuals and families.People experiencing homelessness or housing exclusion028 9064 7755info@depaulcharity.orghttps://ie.depaulcharity.org/northern-ireland/Northern Ireland
Homeless Out of Hours ServiceNI Housing Executive emergency contact for people with nowhere safe to stay outside office hours.People and households who are homeless or at immediate risk of homelessness0344 8920 908https://www.nihe.gov.uk/housing-help/homelessness/emergency-homelessnessNorthern Ireland
Housing RightsIndependent housing advice service covering homelessness, renting, housing debt and rights.Anyone in Northern Ireland with a housing problem; professionals can also seek guidance028 9024 5640https://www.housingrights.org.uk/housing-adviceNorthern Ireland
MACS Supporting Children & Young PeopleSupports young people through housing, floating support, wellbeing and participation services.Young people who are care-experienced, homeless or need support to live independently028 9031 3163info@macsni.orghttps://www.macsni.org/Northern Ireland
Northern Ireland Housing ExecutiveStatutory housing authority providing social housing, homelessness assessment and housing support.Residents, tenants, applicants and people at risk of homelessness0344 8920 900https://www.nihe.gov.uk/Northern Ireland
Simon Community NIProvides homelessness prevention, accommodation and a free 24/7 Homeless Support Line.People who are homeless, sleeping rough or at risk of losing accommodation0800 171 2222https://simoncommunity.org/what-we-do/all-services/homeless-support-line/Northern Ireland

Mental Health & Emotional Wellbeing

Organisation NameBrief DescriptionWho is the Service For?TelephoneEmailWebsiteGeographic Area
Action Mental HealthProvides recovery, counselling, resilience, employment and wellbeing programmes.People experiencing mental ill-health, families, workplaces and communities028 9182 8494info@amh.org.ukhttps://www.amh.org.uk/Northern Ireland
Aware NIProvides support groups, wellbeing programmes and education relating to depression and bipolar disorder.People affected by depression, anxiety or bipolar disorder, including carers028 9035 7820info@aware-ni.orghttps://aware-ni.org/Northern Ireland
Cruse Bereavement SupportOffers bereavement information, a helpline and support following a death.Anyone affected by bereavement0808 808 1677helpline@cruse.org.ukhttps://www.cruse.org.uk/United Kingdom; local services vary
Inspire WellbeingProvides mental health, learning disability, addiction and wellbeing services.Individuals, families, employers and communities028 9032 8474info@inspirewellbeing.orghttps://www.inspirewellbeing.org/Northern Ireland
LighthouseBelfast charity providing suicide-prevention, counselling and bereavement support.People affected by suicidal thoughts, self-harm or suicide bereavement028 9075 5070info@lighthousecharity.comhttps://lighthousecharity.com/Primarily Belfast and surrounding areas
MindWiseSupports people affected by severe mental illness through community, housing and carer services.People with mental health needs, families and carers028 9040 2323info@mindwisenv.orghttps://www.mindwisenv.org/Northern Ireland
Queen's University Belfast Student WellbeingWellbeing, counselling and support services for registered Queen's University Belfast students.Current Queen's University Belfast students028 9097 2893studentwellbeing@qub.ac.ukhttps://www.qub.ac.uk/directorates/sgc/wellbeing/Queen's University Belfast
Ulster University Student WellbeingWellbeing, counselling and disability support for registered Ulster University students.Current Ulster University studentsstudentwellbeing@ulster.ac.ukhttps://www.ulster.ac.uk/wellbeingUlster University campuses

Money, Benefits & Cost of Living

Organisation NameBrief DescriptionWho is the Service For?TelephoneEmailWebsiteGeographic Area
Advice NIIndependent advice network providing welfare, debt, business and consumer guidance.People seeking benefits, debt or welfare advice; advisers and member organisations0800 915 4604advice@adviceni.nethttps://www.adviceni.net/Northern Ireland
Citizens AdviceAdvice service for England and Wales covering benefits, debt, consumer and housing issues.People living in England and Waleshttps://www.citizensadvice.org.uk/England and Wales
FoodstockCommunity charity providing food, practical resources, advice and education to households in crisis.Individuals and families experiencing financial hardship, including newcomers07794 304259info@foodstockcharity.comhttps://www.foodstockcharity.com/Belfast, with wider Northern Ireland support activity
South West Belfast FoodbankProvides emergency food parcels and support to local people in financial crisis.People and households in financial crisis within the service area07938 706552info@southwestbelfast.foodbank.org.ukhttps://southwestbelfast.foodbank.org.uk/contact-us/South and West Belfast service area
St Vincent de PaulVolunteer charity offering practical assistance to people and families experiencing hardship.Individuals and families in need028 9035 1561info@svpni.co.ukhttps://www.svp.ie/northern-ireland/Northern Ireland
Trussell TrustSupports a network of food banks and campaigns to end the need for emergency food.People in financial crisis and organisations supporting them01722 580180enquiries@trussell.org.ukhttps://www.trussell.org.uk/United Kingdom; local foodbank coverage varies

Physical & Sexual Health

Organisation NameBrief DescriptionWho is the Service For?TelephoneEmailWebsiteGeographic Area
ASCERTProvides alcohol and drug support, prevention, family services and workforce development.Young people, adults, families and professionals affected by substance use0800 254 5123info@ascert.bizhttps://www.ascert.biz/Northern Ireland; services vary by area
Common YouthProvides confidential sexual health, wellbeing and relationship support for young people.Young people seeking sexual health information, support or clinical services028 9032 8866info@commonyouth.comhttps://commonyouth.com/Northern Ireland; clinic locations vary
DAISYConfidential drug and alcohol support service for young people and their families.Young people affected by alcohol or drug use and their families0800 254 5123info@ascert.bizhttps://www.ascert.biz/daisyNorthern Ireland; provider varies by area
Health & Social Care Trust ServicesPublic health and social care services delivered through Northern Ireland's regional Trusts.Residents needing health or social care servicesVaries by Trust and servicehttps://online.hscni.net/Northern Ireland; provider depends on postcode
Nexus NIProvides specialist counselling and support for people affected by sexual abuse and abusive relationships.People affected by sexual abuse or violence, including survivors and supporters028 9032 6803info@nexusni.orghttps://nexusni.org/Northern Ireland
Patient Transport ServicesNon-emergency transport for eligible patients who cannot travel to healthcare appointments independently.Patients meeting medical or mobility eligibility criteriaVaries by HSC Trusthttps://nias.hscni.net/our-services/non-emergency-patient-transport-service/Northern Ireland; booking route varies
Sexual Health NIPublic information portal for sexual health services, clinics, testing and contraception.Anyone seeking sexual health information or servicesVaries by clinichttps://sexualhealthni.info/Northern Ireland

Relationships & Family Support

Organisation NameBrief DescriptionWho is the Service For?TelephoneEmailWebsiteGeographic Area
Angel Eyes NISupports children and young people with vision impairment and their families through emotional, practical, education and youth services.Children and young people with vision impairment, parents/carers and professionals028 9590 2835info@angeleyesni.orghttps://www.angeleyesni.org/Northern Ireland
Autism NIProvides autism information, family support, training, groups and advocacy.Autistic people, families, carers, schools and professionals028 9040 1729info@autismni.orghttps://autismni.org/Northern Ireland
Barnardo's NIProvides a wide range of support services for children, young people and families.Children, young people, parents and families028 9067 2366https://www.barnardos.org.uk/northern-irelandNorthern Ireland
Cara-FriendLGBTQIA+ organisation providing youth, family, community and support programmes.LGBTQIA+ people, young people, families and allies028 9089 0202hello@cara-friend.org.ukhttps://cara-friend.org.uk/Northern Ireland
Carers NIProvides information, advice and advocacy for unpaid carers and campaigns for carers' rights.People providing unpaid care to family or friends028 9043 9843info@carersni.orghttps://www.carersuk.org/niNorthern Ireland
Falls Women's CentreCommunity organisation providing education, advice, family support and development opportunities for women.Women and families in the local community028 9032 7672reception@fallswomenscentre.orghttps://fallswomenscentre.org/West Belfast and wider Belfast
Internet MattersProvides practical online-safety guidance and resources for families and professionals.Parents, carers, educators, professionals and young peoplehttps://www.internetmatters.org/United Kingdom
Men's Advisory ProjectSpecialist support for men experiencing domestic abuse and for their children.Men affected by domestic abuse, including fathers and concerned professionals028 9024 1929info@mapni.co.ukhttps://mapni.co.uk/Northern Ireland
Rainbow ProjectProvides health, wellbeing, counselling and advocacy services for LGBTQIA+ people.LGBTQIA+ people and their families or supporters028 9031 9030info@rainbow-project.orghttps://www.rainbow-project.org/Northern Ireland
The Parent RoomsPeer-led support and community for parents and carers, including maternal and family wellbeing activity.Parents, carers and familieshello@theparentrooms.co.ukhttps://theparentrooms.co.uk/Northern Ireland; activities vary by location

Rights, Advocacy & Legal Support

Organisation NameBrief DescriptionWho is the Service For?TelephoneEmailWebsiteGeographic Area
Cedar FoundationSupports people with disabilities, autism and acquired brain injury to live, learn and work.Disabled people, autistic people, people with brain injury and their families028 9046 1834info@cedar-foundation.orghttps://www.cedar-foundation.org/Northern Ireland
Children's Law CentreIndependent legal advice and representation focused on the rights of children and young people.Children, young people and adults advocating on their behalf0808 808 5678info@childrenslawcentre.orghttps://childrenslawcentre.org/Northern Ireland
Commission for Victims and SurvivorsIndependent body promoting the interests and needs of victims and survivors of the Troubles/Conflict.Victims and survivors, representative groups, policymakers and service providers028 9031 1000info@cvsni.orghttps://www.cvsni.org/Northern Ireland
Disability ActionProvides advice, advocacy, employment, training and practical support for disabled people.Disabled people, families, employers and organisations028 9029 7880hq@disabilityaction.orghttps://www.disabilityaction.org/Northern Ireland
Equality Commission for Northern IrelandIndependent public body providing information and advice on equality and discrimination law.Individuals, employers, service providers and organisations028 9050 0600enquiries@equalityni.orghttps://www.equalityni.org/Northern Ireland
Law Centre NISpecialist legal organisation providing advice, representation, training and policy work.People needing specialist social welfare law support and frontline advisers028 9024 4401admin@lawcentreni.orghttps://www.lawcentreni.org/Northern Ireland
Mencap NIProvides information, advocacy and services for people with a learning disability and their families.People with a learning disability, families and carers0808 808 1111helpline@mencap.org.ukhttps://northernireland.mencap.org.uk/Northern Ireland
Migrant Centre NIProvides advice, advocacy and integration support for migrants and minority ethnic communities.Migrants, refugees, asylum seekers and minority ethnic communities028 9043 8962info@migrantcentreni.orghttps://migrantcentreni.org/Northern Ireland
NI Commissioner for Children & Young People (NICCY)Independent commissioner promoting and safeguarding the rights and best interests of children and young people.Children and young people in Northern Ireland, and adults supporting them028 9031 1616info@niccy.orghttps://www.niccy.org/Northern Ireland
Police Ombudsman for Northern IrelandIndependent office that investigates complaints about the conduct of police officers in Northern Ireland.Members of the public affected by police conduct0300 123 2989info@policeombudsman.orghttps://www.policeombudsman.org/Northern Ireland
RNIB NIProvides practical and emotional support, information and advocacy for people affected by sight loss.Blind and partially sighted people, families and professionals0303 123 9999helpline@rnib.org.ukhttps://www.rnib.org.uk/northern-ireland/Northern Ireland; helpline is UK-wide
The Electoral CommissionIndependent body overseeing elections and providing voter registration and electoral guidance.Voters, candidates, campaigners, educators and organisations0333 103 1928infonorthernireland@electoralcommission.org.ukhttps://www.electoralcommission.org.uk/i-am-a/voterNorthern Ireland office; UK-wide guidance
VOYPICAdvocacy and participation organisation for children and young people with care experience.Children and young people in care, leaving care or with recent care experience028 9024 4888info@voypic.orghttps://voypic.org/Northern Ireland
Women's Aid Federation NIRegional federation supporting local Women's Aid services, refuges, advocacy and prevention work.Women and children affected by domestic abuse; professionals and communities028 9024 9041info@womensaidni.orghttps://www.womensaidni.org/Northern Ireland; local services by area